[Ref: Book: Conflict Management, by Baden Eunson ]
Non-verbal sensitivity: Look for the non-verbal message. Check body language, dress-ups, eye-contact
listening and questioning skills: Be a good listener, be alert to notice hidden/indirect messages. Learn how to ask questions, how to get information, how to listen, or how to use questioning as a powerful persuasive tactic
persuasive skills: Use persuasion to settle and also try to detect persuasion tactics from the other side
Signaling skills: Look for signals and underlying meaning of the statements
Cultural and gender sensitivity: Be aware that cultural beliefs can influence negotiation.
Communication channels: Learn the advanatges and disadvantages of the communications channels:face-to-face (in formal or informal meetings, behind-the-scenes encounters or interactions through third parties) or mediated (via telephone, teleconference, fax, letter and email)
Strategies and tactics: Know about the strategies and tactics like Lowballing, Deadline, Refusal to negotiate, Overload, Apology and use them properly.
From: http://sitestree.com/?p=5057
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Post Data:2012-02-02 12:52:38
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