FromSitesTree.com

Understanding Helpdesk Software #104

Leave a comment

On going:

Features:--Ticket Creation  ---Customers could create ticket online  --one intention was to transfer the voice message into an unassigned ticket  ---At receiving of a voice message - an email is sent to helpdesk with the message as attached  ---online knowledge base was also there  ---yahoo customer supportTicket Creation Features  --creation  --assign  --click on start ticket  --click on stop ticket  --click on roll back  --Tickets were open for comment - history of all ticjets in a separate table - for tracing  --we could display ticket historyTicket Reporting  --By person complete tickets  --Tickets completed by day, week, month, yearGood Resource on Helpdesk Systems: http://www.help-desk-world.com/ http://www.helpdeskpro.net/hilite1.htmhttp://www.encyclopedia.com/doc/1G1-14822385.htmlWhat is a helpdesk:  http://www.help-desk-world.com/help-desk.htmHelpdesk Management toolkit: http://www.help-desk-manager.com/Helpdesk Features: http://www.help-desk-world.com/recommend.htmFeatures:--Ticket Creation  ---Customers could create ticket online  --one intention was to transfer/convert the voice message into an unassigned ticket  ---At receiving of a voice message - an email is sent to helpdesk system admin/common helpdesk account with the message as attached  ---online knowledge base can be there  ---yahoo customer support feature may be a good one  ---features like rather than waiting with your phone .. place a request so that the provider can call you back [yahoo, amazon both uses this service]Ticket Creation Features  --creation  --assign  --click on start ticket  --click on stop ticket  --click on roll back  --Tickets were open for comment - history of all tickets in a separate table - for tracking  --we could display ticket historyTicket Reporting  --By person complete tickets  --Tickets completed by day, week, month, year  --also customer history       --which customer gets more trouble       --which customer calls for nothing       --what is the most faced problems [can we improve the system]      --which area or which software .... facing more troubles      --what types of probles were difficult and time consuming to solve---customer satisfaction survey related reportFeatures of a helpdesk system: http://www.helpdeskpro.net/hilite1.htmFeatures of a helpdesk system: http://www.encyclopedia.com/doc/1G1-14822385.html

From: http://sitestree.com/?p=5264
Categories:104
Tags:
Post Data:2010-05-13 00:52:02

    Shop Online: <a href='https://www.ShopForSoul.com/' target='new' rel="noopener">https://www.ShopForSoul.com/</a>
    (Big Data, Cloud, Security, Machine Learning): Courses: <a href='http://Training.SitesTree.com' target='new' rel="noopener"> http://Training.SitesTree.com</a> 
    In Bengali: <a href='http://Bangla.SaLearningSchool.com' target='new' rel="noopener">http://Bangla.SaLearningSchool.com</a>
    <a href='http://SitesTree.com' target='new' rel="noopener">http://SitesTree.com</a>
    8112223 Canada Inc./JustEtc: <a href='http://JustEtc.net' target='new' rel="noopener">http://JustEtc.net (Software/Web/Mobile/Big-Data/Machine Learning) </a>
    Shop Online: <a href='https://www.ShopForSoul.com'> https://www.ShopForSoul.com/</a>
    Medium: <a href='https://medium.com/@SayedAhmedCanada' target='new' rel="noopener"> https://medium.com/@SayedAhmedCanada </a>

Leave a Reply