http:\/\/www.help-desk-world.com\/recommend.htm<\/a>Features:--Ticket Creation ---Customers could create ticket online --one intention was to transfer\/convert the voice message into an unassigned ticket ---At receiving of a voice message - an email is sent to helpdesk system admin\/common helpdesk account with the message as attached ---online knowledge base can be there ---yahoo customer support feature may be a good one ---features like rather than waiting with your phone .. place a request so that the provider can call you back [yahoo, amazon both uses this service]Ticket Creation Features --creation --assign --click on start ticket --click on stop ticket --click on roll back --Tickets were open for comment - history of all tickets in a separate table - for tracking --we could display ticket historyTicket Reporting --By person complete tickets --Tickets completed by day, week, month, year --also customer history --which customer gets more trouble --which customer calls for nothing --what is the most faced problems [can we improve the system] --which area or which software .... facing more troubles --what types of probles were difficult and time consuming to solve---customer satisfaction survey related reportFeatures of a helpdesk system: http:\/\/www.helpdeskpro.net\/hilite1.htmFeatures of a helpdesk system: http:\/\/www.encyclopedia.com\/doc\/1G1-14822385.html<\/pre>\nFrom: http:\/\/sitestree.com\/?p=5264
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Post Data:2010-05-13 00:52:02<\/p>\n
Shop Online: <a href='https:\/\/www.ShopForSoul.com\/' target='new' rel=\"noopener\">https:\/\/www.ShopForSoul.com\/<\/a>\n (Big Data, Cloud, Security, Machine Learning): Courses: <a href='http:\/\/Training.SitesTree.com' target='new' rel=\"noopener\"> http:\/\/Training.SitesTree.com<\/a> \n In Bengali: <a href='http:\/\/Bangla.SaLearningSchool.com' target='new' rel=\"noopener\">http:\/\/Bangla.SaLearningSchool.com<\/a>\n <a href='http:\/\/SitesTree.com' target='new' rel=\"noopener\">http:\/\/SitesTree.com<\/a>\n 8112223 Canada Inc.\/JustEtc: <a href='http:\/\/JustEtc.net' target='new' rel=\"noopener\">http:\/\/JustEtc.net (Software\/Web\/Mobile\/Big-Data\/Machine Learning) <\/a>\n Shop Online: <a href='https:\/\/www.ShopForSoul.com'> https:\/\/www.ShopForSoul.com\/<\/a>\n Medium: <a href='https:\/\/medium.com\/@SayedAhmedCanada' target='new' rel=\"noopener\"> https:\/\/medium.com\/@SayedAhmedCanada <\/a>\n<\/code><\/pre>\n","protected":false},"excerpt":{"rendered":"On going: Features:–Ticket Creation —Customers could create ticket online –one intention was to transfer the voice message into an unassigned ticket —At receiving of a voice message – an email is sent to helpdesk with the message as attached —online knowledge base was also there —yahoo customer supportTicket Creation Features –creation –assign –click on start … <\/p>\n
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