{"id":23200,"date":"2021-03-26T20:15:33","date_gmt":"2021-03-27T00:15:33","guid":{"rendered":"http:\/\/bangla.salearningschool.com\/recent-posts\/lesson-1-how-to-develop-a-customer-ticket-management-system-in-vb-net-lesson-1-focus-overview-root-by-sayed-ahmed\/"},"modified":"2021-03-26T20:15:33","modified_gmt":"2021-03-27T00:15:33","slug":"lesson-1-how-to-develop-a-customer-ticket-management-system-in-vb-net-lesson-1-focus-overview-root-by-sayed-ahmed","status":"publish","type":"post","link":"http:\/\/bangla.sitestree.com\/?p=23200","title":{"rendered":"Lesson 1: How to Develop a Customer Ticket Management System in Vb.net (Lesson 1 Focus: Overview) #Root #By Sayed Ahmed"},"content":{"rendered":"<p>I will demonstrate step by step software development in different platforms using different approaches. Platform for this lesson is: VB.net and MS SQL Server. I will provide short-notes and video trainings incrementally. I will update the notes time to time.<\/p>\n<ul>\n<li>Project Focus: We assumed as part of the project management process of an imaginary company, a project charter is approved.<\/li>\n<li>Project Charter: In the initiation phase of project management, a project charter is created describing the details of the project<\/li>\n<li>Project Statement: Key Features from the Project Charter:\n<ul>\n<li>The project will develop a customer ticket management system.<\/li>\n<li>Phone calls and emails from the customers will create a ticket in the system (only if the customers select the option to create a ticket. Appropriate category also need to be selected by the customers).[will not be demonstrated in my lessons]<\/li>\n<li>Customers will be able to place tickets from the company web-site<\/li>\n<li>Tickets should be assigned to the TSRs. TSRs performance need to be tracked<\/li>\n<li>Ticket histories need to be maintained<\/li>\n<li>Customer activities need to be monitored<\/li>\n<\/ul>\n<\/li>\n<li>Now the Project Planning Phase:\n<ul>\n<li>Now we need to plan the project. It involves, time management plan, cost management plan, communication management plan, human resource management plan, quality control plan (setting the quality attributes of the software, how to measure quality), quality assurance plan (how to achieve the quality), risk management plan, project closing plan, plan on ethical aspects of the project.<\/li>\n<li>In planning phase, timing for these activities can also be set\/determined.<\/li>\n<li>However, to work on the planning, we need a detail understanding of the software\/system\/requirements. System analysis may be done at this point to understand the software\/system\/requirements. Project managers may define the time lines for system analysis as well.<\/li>\n<li>System analysis may be run in this phase to understand the system better and also to find out the requirements of the software<\/li>\n<li>Based on the system analysis, a detail requirements can be determined. A work breakdown structure can be created.<\/li>\n<li>Human resource management plan can be done at this point [or after time management plan. We are in planning step. Hence, things can really overlap]. Based on the system analysis, it can be determined, how many people will be required. What will be the responsibilities of the people involved. Human resource management will also be affected by the project budget and time requirements<\/li>\n<li>For time management plan: the project manager can assign time (in hour) for each task\/work. It can be based on the type of the work, past experience of the project manager, similar assignments done in the company, the formula time = (best estimate+4*reasonable estimate + worst estimate)\/6 may be used. As part of project risk management, some buffering on time may be kept\/considered.<\/li>\n<li>Then cost can be planned for each task\/work. Based on the budget, and time requirements cost can be assigned to each work\/task. Also, the hourly rate of the people involved will affect the cost management.<\/li>\n<li>Later I will provide notes on other planning<\/li>\n<\/ul>\n<\/li>\n<li>Here, I will also provide notes on system analysis later<\/li>\n<\/ul>\n<p> From: http:\/\/sitestree.com\/?p=3663<br \/> Categories:Root, By Sayed Ahmed<br \/>Tags:<br \/> Post Data:2016-09-15 14:19:31<\/p>\n<p>\t\tShop Online: <a href='https:\/\/www.ShopForSoul.com\/' target='new' rel=\"noopener\">https:\/\/www.ShopForSoul.com\/<\/a><br \/>\n\t\t(Big Data, Cloud, Security, Machine Learning): Courses: <a href='http:\/\/Training.SitesTree.com' target='new' rel=\"noopener\"> http:\/\/Training.SitesTree.com<\/a><br \/>\n\t\tIn Bengali: <a href='http:\/\/Bangla.SaLearningSchool.com' target='new' rel=\"noopener\">http:\/\/Bangla.SaLearningSchool.com<\/a><br \/>\n\t\t<a href='http:\/\/SitesTree.com' target='new' rel=\"noopener\">http:\/\/SitesTree.com<\/a><br \/>\n\t\t8112223 Canada Inc.\/JustEtc: <a href='http:\/\/JustEtc.net' target='new' rel=\"noopener\">http:\/\/JustEtc.net (Software\/Web\/Mobile\/Big-Data\/Machine Learning) <\/a><br \/>\n\t\tShop Online: <a href='https:\/\/www.ShopForSoul.com'> https:\/\/www.ShopForSoul.com\/<\/a><br \/>\n\t\tMedium: <a href='https:\/\/medium.com\/@SayedAhmedCanada' target='new' rel=\"noopener\"> https:\/\/medium.com\/@SayedAhmedCanada <\/a><\/p>\n","protected":false},"excerpt":{"rendered":"<p>I will demonstrate step by step software development in different platforms using different approaches. Platform for this lesson is: VB.net and MS SQL Server. I will provide short-notes and video trainings incrementally. I will update the notes time to time. Project Focus: We assumed as part of the project management process of an imaginary company, &hellip; <\/p>\n<p><a class=\"more-link btn\" href=\"http:\/\/bangla.sitestree.com\/?p=23200\">Continue reading<\/a><\/p>\n","protected":false},"author":8,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[1917],"tags":[],"class_list":["post-23200","post","type-post","status-publish","format-standard","hentry","category-fromsitestree-com","item-wrap"],"jetpack_featured_media_url":"","jetpack_sharing_enabled":true,"jetpack-related-posts":[{"id":68500,"url":"http:\/\/bangla.sitestree.com\/?p=68500","url_meta":{"origin":23200,"position":0},"title":"Lesson 1: How to Develop a Customer Ticket Management System in Vb.net (Lesson 1 Focus: Overview) #83","author":"Author-Check- Article-or-Video","date":"August 4, 2021","format":false,"excerpt":"I will demonstrate step by step software development in different platforms using different approaches. Platform for this lesson is: VB.net and MS SQL Server. I will provide short-notes and video trainings incrementally. I will update the notes time to time. Project Focus: We assumed as part of the project management\u2026","rel":"","context":"In &quot;FromSitesTree.com&quot;","block_context":{"text":"FromSitesTree.com","link":"http:\/\/bangla.sitestree.com\/?cat=1917"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":62569,"url":"http:\/\/bangla.sitestree.com\/?p=62569","url_meta":{"origin":23200,"position":1},"title":"Random Short Notes on Project Management (PMI) #PMP &#8211; Project Management","author":"Author-Check- Article-or-Video","date":"May 17, 2021","format":false,"excerpt":"Scope management plan: specifies how changes to the scope will be managed (in addition to specifying the scope).Initiating a project: Involves two documents: Develop Project Charter, and Develop Preliminary Scope StatementProject Managers should act openly, and honestly. Should confront situations directly whenever possible\/applicable.Project charter that officially creates a project should:\u2026","rel":"","context":"In &quot;FromSitesTree.com&quot;","block_context":{"text":"FromSitesTree.com","link":"http:\/\/bangla.sitestree.com\/?cat=1917"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":62231,"url":"http:\/\/bangla.sitestree.com\/?p=62231","url_meta":{"origin":23200,"position":2},"title":"Initiate a Project #PMP &#8211; Project Management","author":"Author-Check- Article-or-Video","date":"May 15, 2021","format":false,"excerpt":"Initiating Projects How a project starts? Projects are done for one of the following three reasons Business Requirements: Example: The government requires airline companies to implement safety-management systems. A company needs to find out the success of their ecommerce web-site. Opportunities:To take advantage of an opportunity like technology breakthrough. Example:\u2026","rel":"","context":"In &quot;Project Management&quot;","block_context":{"text":"Project Management","link":"http:\/\/bangla.sitestree.com\/?cat=141"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":62619,"url":"http:\/\/bangla.sitestree.com\/?p=62619","url_meta":{"origin":23200,"position":3},"title":"Project Scope Statement. Part &#8211; 7: Project Initiation #PMP &#8211; Project Management","author":"Author-Check- Article-or-Video","date":"May 17, 2021","format":false,"excerpt":"Preliminary Project Scope Statement After a project charter is authorized. A Preliminary Project Scope Statement may need to be developed. It may be discussed with the project stakeholders to facilitate project success. Input to Developing Project Scope Statement Similar to the inputs to Developing the project Charter Tools and Techniques\u2026","rel":"","context":"In &quot;FromSitesTree.com&quot;","block_context":{"text":"FromSitesTree.com","link":"http:\/\/bangla.sitestree.com\/?cat=1917"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":62615,"url":"http:\/\/bangla.sitestree.com\/?p=62615","url_meta":{"origin":23200,"position":4},"title":"Tools for Developing the Project Charter. Part &#8211; 5: Initiating Projects #PMP &#8211; Project Management","author":"Author-Check- Article-or-Video","date":"May 17, 2021","format":false,"excerpt":"Tools for Developing the Project Charter [Details will be added at a later time] Project Selection Methods Project Management Methodology Project management information systems Expert Judgement From: http:\/\/sitestree.com\/?p=11416 Categories:PMP - Project ManagementTags: Post Data:2017-10-17 13:59:21 Shop Online: https:\/\/www.ShopForSoul.com\/ (Big Data, Cloud, Security, Machine Learning): Courses: http:\/\/Training.SitesTree.com In Bengali: http:\/\/Bangla.SaLearningSchool.com http:\/\/SitesTree.com\u2026","rel":"","context":"In &quot;FromSitesTree.com&quot;","block_context":{"text":"FromSitesTree.com","link":"http:\/\/bangla.sitestree.com\/?cat=1917"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":62617,"url":"http:\/\/bangla.sitestree.com\/?p=62617","url_meta":{"origin":23200,"position":5},"title":"Output of Developing the project Charter. Part &#8211; 6: Initiating Projects #PMP &#8211; Project Management","author":"Author-Check- Article-or-Video","date":"May 17, 2021","format":false,"excerpt":"Output of Developing the project Charter Project Justification Project description Project requirements Assumptions High level schedule and milestones Budget Proposed project manager From: http:\/\/sitestree.com\/?p=11418 Categories:PMP - Project ManagementTags: Post Data:2017-10-17 14:01:20 Shop Online: https:\/\/www.ShopForSoul.com\/ (Big Data, Cloud, Security, Machine Learning): Courses: http:\/\/Training.SitesTree.com In Bengali: http:\/\/Bangla.SaLearningSchool.com http:\/\/SitesTree.com 8112223 Canada Inc.\/JustEtc: http:\/\/JustEtc.net\u2026","rel":"","context":"In &quot;FromSitesTree.com&quot;","block_context":{"text":"FromSitesTree.com","link":"http:\/\/bangla.sitestree.com\/?cat=1917"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"_links":{"self":[{"href":"http:\/\/bangla.sitestree.com\/index.php?rest_route=\/wp\/v2\/posts\/23200","targetHints":{"allow":["GET"]}}],"collection":[{"href":"http:\/\/bangla.sitestree.com\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/bangla.sitestree.com\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/bangla.sitestree.com\/index.php?rest_route=\/wp\/v2\/users\/8"}],"replies":[{"embeddable":true,"href":"http:\/\/bangla.sitestree.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=23200"}],"version-history":[{"count":0,"href":"http:\/\/bangla.sitestree.com\/index.php?rest_route=\/wp\/v2\/posts\/23200\/revisions"}],"wp:attachment":[{"href":"http:\/\/bangla.sitestree.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=23200"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/bangla.sitestree.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=23200"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/bangla.sitestree.com\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=23200"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}